Service Management Assignment Example | Topics and Well Written Essays - 250 words

Service Management - Assignment Example Such procedures are directly related to employee satisfaction and lead to an increase in the same. High levels of employee satisfaction lead to employee loyalty, and this raises the productivity of individual employees. This is directly reflected on the service that is given to the customers. Customers benefit from a higher external service value and this increases their level of satisfaction. When clients are happy with the quality of services they receive from a company, there is a consequent increase in their loyalty to that company and the services it offers. According to research by Heskett et al (167), an increase in the loyalty of customers by 5% can increase the profit of the company by between 25% and 85%. Maintain the service-profit chain is, therefore, important for any company that expects to have an increase in its profits. These links should be strengthened so that everything within the company operates smoothly and without any disruptions. All this should be reinforced by the management of the particular organization to ensure that all workers contribute towards the same goal. Based on this, successful CEOs are not those who locked themselves in their offices and came up with management strategies. Managers of successful companies are those who spend time with employees and customers and in the process listen to their employees and customers for suggestions on improvements in their organizations’ modus